When the pandemic hit, there was a sharp change in consumer behavior that led to businesses closing in left and right. The sudden shift in purchasing patterns and the global lockdown had forced businesses to adapt quickly and digitize before they go bust. ChatGenie’s In-App Commerce enabled businesses of all sizes to transition their offline operations online. While data has proven that the astronomical growth rates we’ve seen for eCommerce is slowing down to the projected rates pre-pandemic, that doesn’t mean you should drop your online sales altogether. Just because the lockdown has lifted doesn't mean customers are dropping their eCommerce habits entirely just yet.

In-Store Commerce

Now that the world is slowly returning to it's pre-pandemic ways, the platform has expanded to serve customers in this new setting with In-Store Commerce. In-Store Commerce lets customers order online, use digital vouchers, and allows them to skip the queues by using the merchant’s GLife stores. It's as simple as placing an order via the store inside GCash’s GLife and going directly to the store to pick up their order as soon as it's available. Merchants can also offer easy access to their store during in-person events using a simple QR Code that will instantly link out to their online stores.

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Varied executions

With the In-Store Commerce use case, there are three different possible executions: Scan-to-Order, Scan-to-Redeem, and Scan-to-get-Exclusives. Scan-to-Order allows users to do exactly that: order ahead, skip the lines, and simply pick up your order when able. It also enables merchants to accept seamless cashless transactions in an instant. Interested customers can simply scan the QR code, get access to their online store on GCash’s GLife, and pay within the app as well. Scan-to-Redeem makes eCommerce’s vouchers possible for the traditional shopping experience. Incentivize shoppers to shop cashless via In-App Commerce with special discounts and promos with this use case. Lastly, the Scan-to-get-Exclusives use case helps brands give customers a first look at new collections and exclusive items. This is perfect for secret menu offerings and early product launches.

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Interested in trying them out ASAP? Email us at [email protected] to make Scan-to-Order possible for your business. Scan-to-Redeem and Scan-to-get-Exclusives will also be available this March!

Hybrid shopping experience

This hybrid shopping solution has already been tried and tested by one of our biggest partners, Globe Telecom. The In-Store Commerce use case was instrumental in two of their biggest offline events since the pandemic. ChatGenie first utilized this use case in the G Music Fest and powered merchants to offer exclusive digital vouchers and automated order-taking. Similarly, it also made online to offline sales possible at the Gift Local bazaar, an initiative spearheaded by the telecom to help small local businesses.

With the world swiftly transitioning into a cashless economy, it's important not to fall behind. Merging the conveniences of online commerce and offline operations is easy with ChatGenie’s In-Store Commerce platform use case - all you need to do is message us for a GLife Store here: [email protected]!

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